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OUR LOCATIONS

Ventura

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3260 Telegraph Rd.
Ventura, CA 93003
(805) 477-7600

 

Oxnard

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2400 E. Gonzales Rd. Oxnard, CA 93036
(805) 485-7600

 

Camarillo

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2357-B Pickwick Dr.
Camarillo, CA 93010
(805) 482-7600

 

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Alerts & Notices

OpenSSL “Heartbleed” bug vulnerability information

Important security information for all internet users regarding the Heartbleed bug:

Security researchers have recently discovered a vulnerability with “OpenSSL”, a technology used to provide encrypted communication to approximately two-thirds of secure sites on the internet. The “OpenSSL Heartbleed Bug” could allow unauthorized users to gain access to sensitive user data.

County Commerce Bank’s secure services such as our website, online banking, and remote deposit capture ARE NOT AFFECTED by the “OpenSSL” vulnerability because they do not use “Open SSL”.

At County Commerce Bank, the security of your personal and financial information is our top priority.

Target Debit & Credit Card Breach Information

Target has confirmed that many debit and credit cards used at Target stores between November 27th and December 15th have been compromised (the data breach did not affect online purchases). For more information on this incident, you may wish to review Target’s statement on their website at www.target.com.

County Commerce Bank is aware of this situation and is monitoring it closely. We are currently reviewing customer transactions and if your card account was affected, we are taking the following steps to assist our customers:

  • County Commerce Bank will be reissuing debit cards to those customers that we have identified whose customer cards may have been compromised. New cards should arrive within the next 10 business days. Compromised cards will be deactivated at this time.
  • If you don’t receive a replacement card, your card was not part of this security breach.
  • Target Red Cards were also potentially compromised. If you have a Target Red Card linked to your County Commerce Bank account, please monitor your account closely and immediately report any suspicious transactions to Target for a resolution. The Target Red Card is issued by Target and they will be able to assist you.
  • If you are not enrolled in Online Banking, this would be a great time to do so. Online Banking allows you to monitor your balances and transactions in a timely manner.

If you have any further questions, please contact us at (805) 288-5922.

Fraudulent E-mail Survey

The Federal Deposit Insurance Corporation (FDIC) has received numerous reports of fraudulent e-mails that have the appearance of being sent from the FDIC.

The e-mail exhibits the “Subject” line: “SURVEY CODE: STJSPNUPUT”. The “From” line may exhibit variations; however, the messages are similar.

The email states, “You have been chosen by the FDIC to take part in our quick and easy 5 questions survey. In return we will credit $100 to your account just for your time!” The recipient is then instructed to “Click here to Continue.” Recipients should not click on the link provided.

This email and link are fraudulent. Recipients should consider the intent of the email as an attempt to collect personal or confidential information, or to load malicious software onto end users’ computers. As a reminder, the FDIC does not send unsolicited emails to consumers or business account holders.

E-mail Claiming to Be From the FDIC

The Federal Deposit Insurance Corporation (FDIC) has received numerous reports of fraudulent e-mails that have the appearance of being sent from the Publishers Clearing House that make reference to the FDIC.

The e-mails inform the recipient that he or she is the winner of a large cash prize and instructs them to obtain a “Check Insurance Certificate from FDIC.” The e-mails state the FDIC will be “requesting a fee of $1,000.00” to provide the “Check Insurance Certificate.” The e-mails state that the recipient is to write to the FDIC via e-mail for instructions on how to send the requested fee. A fraudulent phone number and e-mail address are provided.

The FDIC does not issue anything called a “Check Insurance Certificates.” These e-mails are fraudulent and were not sent by Publishers Clearing House or the FDIC. Recipients should consider the intent of these e-mails as an attempt to steal money or collect personal or confidential information from the recipient. Recipients should NOT, under any circumstances, send funds as requested or provide any personal financial information through this media.

DFI Warns About Fraudulent Website: Helpwithmybank.com

The Department of Financial Institutions (DFI) has announced that the website “helpwithmybank.com” is attempting to masquerade as the legitimate website “helpwithmybank.gov” and contains potentially damaging malware. The illegitimate site redirects the user to the legitimate site “helpwithmybank.gov” in an attempt to convince users that they are connecting to a legitimate site. Attempts to connect to the fake Web site could expose the user to harmful malware.

Any information that you may have concerning this matter should be brought to the attention of:

E-mail: occalertresponses@occ.treas.gov
Mail: Office of the Comptroller of the Currency
Enforcement & Compliance Division, MS 8-10
250 E Street, SW, Washington, DC 20219
Fax: (202) 874-5301

ABA Warns of Phishing Scams

The American Bankers Association is warning consumers not to fall victim to a sudden increase in phishing scams that have been reported in states around the country.

According to reports, perpetrators are using automated dialers, text messages or emails to misinform consumers that their accounts have been closed due to fraud. Consumers are then prompted to enter in their card information, including expiration number and three-digit CCV code on the back of the card, in order to reactivate their accounts. Those who respond to these inquires run the potential risk of having their information used to fraudulently purchase goods and services or to obtain credit.

To avoid becoming the victim of a phishing scam, ABA recommends:

  • Never give out your personal or financial information in response to an unsolicited phone call, fax or email, no matter how official it may seem.
  • Do not respond to email that may warn of dire consequences unless you validate your information immediately. Contact the company to confirm the email’s validity using a telephone number or Web address you know to be genuine.
  • Check your credit card and bank account statements regularly and look for unauthorized transactions, even small ones. Some thieves hope small transactions will go unnoticed. Report discrepancies immediately.
  • When submitting financial information online, look for the padlock or key icon at the bottom of your Internet browser. Also, many secure Internet addresses, though not all use “https”.
  • Report suspicious activity to the Internet Crime Complaint Center, a partnership between the FBI and the National White Collar Crime Center.

If you have responded to an email, contact your bank immediately so they can protect your account and your identity.
Important security information for all internet users regarding the Heartbleed bug:

Security researchers have recently discovered a vulnerability with “OpenSSL”, a technology used to provide encrypted communication to approximately two-thirds of secure sites on the internet. The “OpenSSL Heartbleed Bug” could allow unauthorized users to gain access to sensitive user data.
County Commerce Bank’s secure services such as our website, online banking, and remote deposit capture ARE NOT AFFECTED by the “OpenSSL” vulnerability because they do not use “Open SSL”. However, some of the other sites you use outside of the bank may have been compromised. Your login credentials from those sites may already be in the hands of fraudsters, and if you use the same password on more than one online service, you are at risk.

In fact, any password used to log in to another vulnerable service should be considered compromised, and we strongly encourage you to take the proactive step to change your passwords on all the sites you use. We suggest that you check with each site to ensure that any vulnerabilities have been addressed prior to logging in and changing your password. You should also use unique passwords for each site, especially online banking and other sites that maintain your sensitive data, and enable two-factor authentication, which requires you to enter an extra code before accessing your account, wherever it is offered (Facebook and Google, for example).

At County Commerce Bank, the security of your personal and financial information is our top priority. For additional information on protecting yourself from fraud, please visit countycommercebank.com/PrivacySecurity.